How long must online medical direction calls be recorded?

• A. For a minimum of 90 days.
• B. For a minimum of 365 days.
• C. For a minimum of 180 days.
• D. For a minimum of 730 days.

Answer: (B)

Retention of online medical direction calls is about keeping a complete record for ongoing review and accountability. The required minimum is one year, which gives a solid window to assess clinical decisions, support quality improvement and training, and handle any inquiries or investigations that might arise after the initial call. It also aligns with regulatory expectations to retain records long enough to show continuity of care while balancing storage and privacy.

Shorter periods would miss later follow-up issues or trend analyses, while a longer period goes beyond the standard requirement and adds extra storage burdens.