What is required for the Quality Assurance program for Tier I transport providers?

• A. A monthly QA meeting schedule.
• B. A QA plan approved by the EMS Medical Director only.
• C. A written QA plan approved by the EMS System and IDPH, with quarterly reports for the first 12 months.
• D. No QA plan is required.

Answer: (C)

For Tier I transport providers, the QA program must be formal and overseen at multiple levels. A written QA plan that is approved by both the EMS System and the Illinois Department of Public Health ensures consistent, system-wide standards plus state-level accountability. The quarterly reports during the first 12 months are essential because they establish a concrete cadence for reviewing performance, tracking improvements, and implementing corrective actions early in the program’s life. A monthly QA meeting schedule alone doesn’t constitute a full QA plan, and approval by the EMS Medical Director only lacks the required oversight from the EMS System and IDPH. Having no QA plan is not acceptable because these programs are designed to continuously monitor and improve quality and safety.