What is the purpose of the Call Disposition policy?

• A. To categorize call incidents for billing purposes.
• B. To categorize each EMS dispatch for service according to NEMSIS standards.
• C. To assign patient outcomes to dispositions.
• D. To schedule EMS crews.

Answer: (B)

The purpose of the Call Disposition policy is to standardize how every EMS dispatch is categorized for the service provided, using NEMSIS standards. By assigning a disposition that aligns with NEMSIS, agencies ensure consistent, interoperable data across calls, which supports reliable reporting and analysis. This framing lets you track what the EMS response did on each call, compare performance across units, and support system-wide improvements. It’s not primarily about billing codes, scheduling crews, or assigning patient outcomes to dispositions—the focus is on uniform classification of the service delivered to enable accurate data collection and benchmarking.